Shipping Info
SHIPPING & POLICY INFO
Your Order will be shipped within 3 business days once we receive your payment.
Custom orders, including cutting, can take an additional business day.
A shipping notification with a tracking number will be emailed to you once your order has been shipped. Once we ship your package, the carrier is responsible for the timing of the delivery.
We have negotiated the best rates with UPS, FedEx, and the most efficient trucking companies across the USA. Keep in mind that to ship a sheet of plastic, it must be properly packed. Please keep in mind, that these rates may vary due to the uniqueness of our product’s sizes and shapes and shipping charges will be determined based on the dimensions of the ordered item
Billing and Shipping Address: Remember that the Billing Address is where your card statement is mailed.
We do not ship orders to any PO Boxes.
THERE IS NO MINIMUM ORDER.
15 DAYS RETURN POLICY:
All standard stock items (not cut) are returnable for a refund within 15 days of purchase. Items MUST be in "re-sellable" condition.
Please contact us for a Return Authorization number with your Sales Order number. Item(s) will need to be returned to our factory prepaid where a full refund less shipping will be processed. The restocking fee may apply.
WARRANTY ON PLASTIC SHEET AND SHAPES
While we inspect all materials before shipping, there is always the very remote possibility of a "void" in the material that may not show up until you are machining apart from the material you purchased.
We cannot reimburse for any labor charges you might have incurred during the process.
HOW LONG WILL IT TAKE?
West Coast USA by Ground: approximately 5 to 7 days
East Coast USA by Ground: approximately 2 to 3 days
All ground shipping transit times are approximations and can vary due to natural disasters, shipping options, or any other factors that can impact the delivery of an order. Please keep in mind, we are not responsible for any delays due to the selection of incorrect shipping methods when checking out.If the customer requires expedited shipping, we require them to send a written request prior to processing the order. The expedited fee will be communicated via email to the customer for confirmation and a response must be received in writing before the order gets processed. Failure to comply with this may result in the cancelation of the customer’s order.
Order Processing
All orders submitted to us will immediately receive an order confirmation email confirming the details of the order. Standard orders are processed and shipped within 2-3 business days. If special orders are requested, then processing may be delayed and subject to additional business days before shipping. In the event that an order has an issue that effects processing, we will notify you via email. Any other that is placed on hold will also be advised via email. If an is received in writing from the customer advising how to proceed. If a response is not received in writing in a timely manner, the order will be violated and may be canceled. If an order is put on hold to await a response, no further action will take place by us until a response is received in writing from the customer advising how to proceed. If a response is not received in writing in a timely manner, the order will be violated and may be canceled.
Order Issues/Damages
In the event of any issues or damages, the incident must be documented at the time of delivery in order to file a damage claim. If you are unable to document the incident at the time, you must notify us prior to the delivery so that we can make any arrangements or an alternative solution. If the issue occurred during the delivery, then please contact us via telephone while the delivery driver is on site. In order to purposefully collect all documents, we suggest you take pictures of the packaging and the damaging send them within 3 business days of receipt. If the order was delivered via a small package and signature was not required, pictures of the package and the damaged must be sent to us within 3-business days of delivery. All damaged materials and packaging must be kept by the buyer until a solution is provided.
Shipping responsibility shall be assumed by the buyer when shipping on their own account and includes but is not limited to bearing the cost of the fright/shipping charges, goods in transit, and any filing of any damage or loss claims (if any has occurred).
Customers demanding replacement materials for damaged orders received regularly ships with1-2 business days once all required information and pictures are provided to us. Customers demanding a full refund for damaged goods will not be given a refund until the damage claim is settled with the carrier. This process can take anywhere up to 90 days for the carrier to resolve the claim. If your order requires cutting, it is a custom order and may assume additional fees. The minimum charge must be added to your order to proceed without delay. Custom orders may not be canceled or returned after the material has been cut.
Backorders
If an ordered item(s) is not immediately available, then the order is subject to backorder. If an item is out of stock, then we will backorder this item and processing the remaining items immediately. Backorders will not carry additional shipping charges for customers when items are shipped separately. If new shipment of back ordered item(s) is expected within two weeks then we may aggregate your items and ship your entire order together upon receipt of the back ordered item(s). We will attempt to notify all customers of backorders via emails listed in the customers’ profile